Deliveries in Bangalore may take upto 3 Days. For same day deliveries please order on Swiggy or Zomato.

Shipping Policy

Effective Date: 20-05-2025
Thank you for visiting New Surya Sweets. We’re committed to delivering your favorite sweets fresh and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Coverage

We currently deliver to select PIN codes across India. You can check availability at checkout or by contacting our support team. We are constantly expanding our delivery areas to serve you better.

2. Order Processing

  • Order Processing Time: Orders are typically processed within 1–2 business days (excluding Sundays and public holidays).
  • Same-Day Dispatch: Orders placed before 12 PM IST may be dispatched on the same day, depending on product availability and delivery location.
  • Freshness Guarantee: We prepare and package all items fresh to ensure quality during transit.

3. Delivery Timelines

  • Standard Delivery: 2–5 business days depending on the location.
  • Express Delivery: Available in select areas at an additional cost. Please check during checkout.
  • Delivery times may vary during peak festive seasons or due to unforeseen logistical delays.

4. Shipping Charges

  • Free Shipping: On orders above ₹499.
  • Flat Rate Shipping: ₹49 on orders below ₹499.
  • Express Delivery Charges: Will be calculated and shown at checkout if available.

5. Packaging and Handling

We use secure and food-safe packaging to ensure your sweets reach you in perfect condition. Temperature-sensitive items may include insulated packaging.

6. Order Tracking

Once your order is dispatched, a tracking link will be sent to your registered email and phone number. You can also track your order from your account dashboard on https://newsuryasweets.com.

7. Delivery Issues

If your order is delayed, damaged, or not received, please contact our support team within 24 hours of the expected delivery time:
📧 support@newsuryasweets.com
📞 +91 9066887768
We’ll assist you promptly and ensure a fair resolution.

8. Returns & Refunds

Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, such as receiving a wrong or damaged item, please reach out to us and we’ll take care of it.

9. Contact Us

For any shipping-related queries, you can reach us at:
New Surya Sweets
🌐 https://newsuryasweets.com
📧 support@newsuryasweets.com
📞 +91 9742460096

Scroll to Top