Cancellation Policy
1. ORDER CANCELLATION:
Orders can be cancelled within 30 minutes of placing them, provided the items have not been prepared or dispatched.
2. CANCELLATION METHOD:
To cancel, contact our customer support via phone or WhatsApp with your order ID.
3. POST-DISPATCH:
Orders once dispatched or prepared are not eligible for cancellation.
4. NON-RESPONSIVE ORDERS:
Orders with incorrect or unreachable contact details may be cancelled at our discretion without refund.
Refund Policy
We strive to provide high-quality sweets with every order. However, if you experience any issue with your order, we’re here to help.
1. ELIGIBLE REFUNDS:
Refunds are offered only under the following conditions:
– Wrong item delivered.
– Items damaged in transit.
– Quality issues reported immediately upon delivery.
2. NON-REFUNDABLE ITEMS:
Due to the perishable nature of sweets, we do not offer refunds for:
– Change of mind.
– Delay caused by incorrect delivery details.
– Taste preference.
3. PROCESS:
To request a refund, contact us within 2 hours of receiving the order, with photos if applicable, via [email/phone].
4. TIMELINE:
Approved refunds will be processed to the original payment method within 5-7 business days.